REFUND /EXCHANGE /CANCELLATION POLICY

What should I do if my product arrives damaged or defective?

We take great pride in maintaining the highest quality standards for our products through a rigorous quality assurance process. However, if you unfortunately receive a product that is damaged or defective, we are here to help. Please reach out to our customer service team at info@agthia.shop providing a brief description of the issue and attaching a photo of the product along with its production and expiry dates. This will greatly assist us in addressing your concern swiftly. We aim to respond to all queries within 24 to 48 hours. Please rest assured that refunds, when applicable, will be processed through the original mode of payment.

What should I do if I receive incorrect products?

We apologize for any inconvenience caused by receiving an incorrect order. To resolve this issue promptly, please email our customer service at info@agthia.shop with details of the items you ordered versus what you received, including a copy of the order receipt if possible. Our team is committed to correcting any mistakes and will ensure the correct order is dispatched to you within 24 hours. Refunds, when necessary, will be issued through the original mode of payment.

What should I do if I rejected my delivery?

Rejecting your delivery due to receiving defective, damaged, or incorrect items is completely understandable. We are committed to ensuring your satisfaction and will replace your order at no additional cost once our customer service team has reviewed your case. For guidance on reporting issues with your order, please see the sections "What should I do if my product arrives damaged or defective?" and "What should I do if I receive incorrect products?".

What should I do if Ineed to reschedule my delivery?

We strive to accommodate your schedule and ensure your order arrives at the most convenient time. Should you need to reschedule your delivery, please contact us within 1 hour of placing your order to do so without incurring any additional charges. For rescheduling requests made more than 1 hour after order placement, a
nominal fee of AED 30 will be applied. Our goal is to provide flexibility while managing our delivery operations efficiently.

What should I do ifI have a complaint?

Your satisfaction is our top priority. If you have any complaints or feedback, please reach out to our customer service team at info@agthia.shop. We are committed to resolving any issues as quickly as possible.

How can I contact customer service?

Our customer service team is available to assist you with any inquiries or concerns. You can contact us via email at info@agthia.shop